We have implemented this Privacy Policy in accordance with the Privacy Act 1988 (Cth) (Privacy Act), Australian Privacy Principles (APP) and other data protection rules in order to be open and transparent about how we collect, hold, and use your personal information, and under what circumstances we may disclose or transfer it.
Please note that this Privacy Policy forms part of the Nu Allume Pty Ltd ABN 76 675 925 327. (Nu Allumé, we, our, us and other similar term) terms and conditions of our various agreements with you (if any), including any relevant service agreements.
DISCLAIMER
While your privacy is very important to us, nothing in this privacy policy constitutes a voluntary opt in to any privacy laws, anywhere in the world, which we are not statutorily bound to comply with.
TYPES OF PERSONAL INFORMATION WE COLLECT
The Privacy Act defines ‘personal information’ to mean information or an opinion about an identified individual, or an individual who is reasonably identifiable.
We commonly collect the following kinds of personal information about you:
Name and date of birth;
Personal address, business address, postal address and email address;
Telephone number;
Payment information;
General information such as gender, purchase history, details of products enquired about and feedback; and
Your IP address, device type, website visitor analytics, Google Analytics, advertising data and ‘cookies’.
Any information that you provided to us by you during an account creation process or added to your user profile;
Any information that you otherwise share with us.
It is uncommon that most of this information would be collected and this depends on the specific nature our interactions.
COLLECTION OF PERSONAL INFORMATION
The above information is only collected, used and disclosed by us where reasonably necessary for us to do so to perform our services and/or where you provide it to us directly either upon placing an order and purchasing goods from us.
The information we collect is necessary for us to fulfil our services, provide and deliver our goods to you, payment processing and advertising. Where practicable, we will collect personal information directly from you.
OUR USE OF COOKIES, PIXELS AND WEB BEACONS
This site and our products and services may use “cookies” to help personalise your online experience. A Cookie is a text file or a packet of information that is placed on your hard disk by a web page server to identify and interact more effectively with your computer. There are two types of cookies that may be used by us: a persistent cookie and a session cookie.
A persistent cookie is entered by your web browser into the “Cookies” folder on your computer and remains in that folder after you close your browser, and may be used by your browser on subsequent visits to this site. A session cookie is held temporarily in your computer’s memory and disappears after you close your browser or shut down your computer.
Cookies cannot be used to run programs. Cookies are uniquely assigned to you, and can only be read by a web server in the domain that issued the cookie to you. In some cases, cookies may collect and store personal information about you. We extend the same privacy protection to your personal information, whether gathered via cookies or from other sources.
You can configure your internet browser to accept all cookies, reject all cookies or notify you when a cookie is sent. Please refer to your internet browser’s instructions to learn more about these functions. Most web browsers automatically accept cookies, but you can usually modify your browser settings to decline cookies if you prefer. If you choose to decline cookies, you may not be able to fully experience the interactive features of this site.
WHY WE USE COOKIES
This site and our other services may use cookies in order to:
(a) remember your preferences;
(b) recognise you as logged in while you remain so (if applicable). This avoids your having to log in again every time you visit a new page;
(c) show relevant notifications to you (eg, notifications that are relevant only to users who have, or have not, created an account or subscribed to newsletters or email or other subscription services); and
(d) remember details of data that you choose to submit to us (eg, through online contact forms or by way of comments, forum posts, chat room messages, reviews, ratings, etc).
Many of these cookies are removed or cleared when you log out but some may remain so that your preferences are remembered for future sessions.
THIRD PARTY COOKIES
In some cases, third parties may place cookies through this site. For example:
(a) Google Analytics, one of the most widespread and trusted website analytics solutions, may use cookies de-identified data about how long users spend on this site and the pages that they visit;
(b) Google AdWords, one of the most widespread and trusted website advertising solutions, may use cookies to serve more relevant advertisements across the web and limit the number of times that a particular advertisement is shown to you; and
(c) Facebook Pixel, a re-marketing cookie and service which allows us to advertise to previous visitors on this site based upon their activity. The pixel triggers based on actions you take on our website and means we can reach you again using Facebook’s re-marketing tools. We can also use the Pixel to tailor our marketing to better suit your needs and to only display advertisements that are relevant to you on both the Facebook platform and third party websites. None of your personal Facebook information is reported to us by our use of the Pixel, and Facebook implements their Pixel service in accordance with their terms and privacy policy. Facebook has also enabled privacy functionality within their platform that enables you to opt out of targeted advertising if you wish, so we recommend you take advantage of that if you have any concerns.
Third party social media applications (eg, Tiktok, LinkedIn, Instagram, etc) may use cookies in order to facilitate various social media buttons and/or plugins in this site. Log files track actions occurring on the websites, and collect data including your IP address, browser type, internet service provider, referring/exit pages, and date/time stamps.
OUR USE OF GOOGLE ANALYTICS
In the case of Google Analytics information generated by the cookie about your use of the website (including your IP address) will be transmitted to and stored by Google on servers in the United States. Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage.
Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google’s behalf.
By using this website, you consent to the processing of data about you by Google in the manner described in Google’s Privacy Policy and for the purposes set out above. You can opt out of Google Analytics if you disable or refuse the cookie, disable JavaScript, or use the opt-out service provided by Google.
INTERACTING WITH US
If you contact us with a general question, we may interact with you anonymously or through the use of pseudonyms. However, you are required to provide true and accurate details when requesting the supply of products or provision of support services. You agree you will provide accurate information if so required.
DIRECT MARKETING
From time to time we may send you marketing or promotional material. Marketing and promotional material will only be sent to you if you have opted into receiving marketing material.
We (or an appointed third party) may also conduct surveys or market research and may seek other information from you on a periodic basis. These surveys will provide us with information that allows improvement in the type, quality and the manner in which those products and services are offered to you.
To opt-out of receiving certain marketing material, you may contact us or select the “unsubscribe” link provided in the email.
USE AND DISCLOSURE OF YOUR PERSONAL INFORMATION
We collect and use personal information for the following purposes:
To take quotes, orders and deliver goods to you;
To provide you with our communications and engage with you;
To provide you with marketing material and promotional messages relevant to you;
To obtain the services of third party service providers as part of providing our services to you (such as delivery services);
To manage and improve our policies (including in relation to occupational health and safety), employment standards and general customer experience; and
Where we are otherwise required or authorised to do so by law.
Our main purpose for collecting, storing, using and disclosing personal information is to:
Undertake our business operations and to enable us to efficiently supply and deliver our goods;
Respond to enquiries and other related customer service purposes;
Assess and process product returns and warranty claims; and
Undertake marketing and promotional initiatives.
Whilst conducting our business, it may from time to time be necessary for us to share information about you with and between our Related Bodies Corporate, our stores and/or third party provides (such as delivery service providers).
We may disclose your personal information to:
(a) employees, a related company and professional advisors;
(b) law enforcement agencies to assist in the investigation and prevention of criminal activities;
(c) credit-reporting and fraud-checking agencies;
(d) credit providers (for credit-related purposes such as creditworthiness, credit rating, credit provision and financing);
(e) government and regulatory authorities and other organisations, as required or authorised by law;
(f) organisations who manage our business strategies, including those involved in a transfer/sale of all or part of our assets or business (including accounts and trade receivables) and those involved in managing our business risk and funding functions; and
(g) third party contractors or service providers with whom we have a business association, including:
(i) integration providers;
(ii) marketing service providers;
(iii) accounting service providers; and
(iv) information technology service providers including cloud application providers.
We will not disclose your personal information other than in accordance with this privacy policy without your consent. Unless necessary for our business purposes, we will de-identify your information where it is shared with third parties.
OVERSEAS DISCLOSURE
We may disclose your personal information third party contractors, service providers or customers with whom we have a business association.
While we do not otherwise actively disclose your personal information to overseas entities (unless provided for in a separate agreement with you), we do engage service providers (such as cloud data services or communications providers) who may have international data centres, hardware and disaster recovery sites. Consequently, these providers may have access to your information.
We rely solely on reputable organisations for such cloud services.
SECURITY OF YOUR PERSONAL INFORMATION
We store your personal information using servers which have built-in measures to combat unauthorised access, modification or disclosure.
While we endeavour to only hold personal information that is accurate, complete and up-to-date, if you become aware your information is no longer accurate, complete or up-to-date please contact us.
DISPOSAL OF PERSONAL INFORMATION
If we hold personal information about you, and we do not need that information for any purpose, we will take reasonable steps to destroy or de-identify that information, in accordance with the APP and the European Union General Data Protection Regulation (GDPR), unless we are prevented from doing so by law.
You may make a request to us in writing to remove your personal information and, where permitted, we will do so in accordance with the APP and the GDPR.
Under Australian law, financial records, such as those relating to financial transactions, must be retained for 7 years after the transactions contemplated by those records are completed.
REQUESTING ACCESS TO OR CORRECTING YOUR PERSONAL INFORMATION
You may request access to the personal information we hold about you or your business at any time by using the contact details set out below:
Email: support @ nuallume . com
Phone: 1300 306 109
Post: Level 5, 14 Banfield Street, Chermside, Queensland, Australia, 4032
Please note we will need to verify your identity before providing you with any requested information. This includes any request to amend or delete our records;
1. Upon your request and after satisfying ourselves of your identity, we will provide access to your personal information we hold except in certain prescribed circumstances which include, where:
2. We believe giving access would pose a serious threat to the life, health or safety of any individual, or to public health or public safety;
3. Giving you access would be unlawful;
4. Granting that access would have an unreasonable impact on the privacy of other individuals;
5. We would be in breach of our obligations under a Technical Assistance Notice (TAN), Technical Capability Notice (TCN) or Computer Access Warrant (CAW) from an Australian Government agency;
6. The request for access is frivolous or vexatious; or
7. There are anticipated legal proceedings.
If for whatever reason we cannot provide you with access to the requested information (for example if the information requested is subject to legal privilege), we will provide you with written correspondence setting out (unless we are legally prevented from doing so) the reasons for our refusal and the complaint options available to you.
All requests for personal information will be responded to as soon as possible and within a reasonable timeframe unless there are extenuating circumstances. If that is the case, we will advise you of the reasons in writing as soon as reasonably possible.
We seek to ensure that the personal information we hold is accurate, up-to-date and complete. If you believe that any personal information we hold including any you have provided to us directly is incorrect, out of date, misleading or provided unlawfully, you may request that the information be corrected by using the above contact details. Where appropriate, we will ensure that all reasonable steps are taken make applicable corrections within a reasonable timeframe.
SECURITY
Your personal information may be stored electronically, and we take reasonable steps to protected that information from misuse or unauthorised access.
Our electronic databases, information technology systems, physical stores, warehouses, and all other business premises all have sufficient levels of security measures implemented such as SSL encryption methods.
New digital threats are emerging all the time, and the online environment is more hostile than ever. To protect your data online, including any data or material transmitted by you to us, we recommend reading, implementing and observing any relevant procedures and safety tips recommended by the Department of Industry, Innovation and Science (see – https://www.business.gov.au/Risk-management/Cyber-Security) and the Australian Cyber Security Centre (see – https://www.acsc.gov.au/ and https://cyber.gov.au) from time to time.
EXTERNAL LINKS
Any external links found on our website are to websites which are not under our control. We recommend you review the privacy policies of those websites before using them and before disclosing your personal information on those websites.
GDPR
We welcome the General Data Protection Regulation (GDPR) of the European Union (EU) as an important step forward in streamlining data protection globally. Although we do not operate an establishment within the EU and do not target any offering of services towards clients in the EU specifically, we intend to comply with the data handling regime laid out in the GDPR in respect of any personal information of data subjects in the EU that we may obtain.
GDPR RIGHTS
The requirements of the GDPR are broadly similar to those set out in the Privacy Act and include the following rights:
(a) you are entitled to request details of the information that we hold about you and how we process it. For EU residents, we will provide this information for no fee;
(b) you may also have a right to:
(c) have that information rectified or deleted;
(d) restrict our processing of that information;
(e) stop unauthorised transfers of your personal information to a third party;
(f) in some circumstances, have that information transferred to another organisation; and
(g) lodge a complaint in relation to our processing of your personal information with a local supervisory authority; and
(h) where we rely upon your consent as our legal basis for collecting and processing your data, you may withdraw that consent at any time.
If you object to the processing of your personal information, or if you have provided your consent to processing and you later choose to withdraw it, we will respect that choice in accordance with our legal obligations. However, please be aware that:
(i) such objection or withdrawal of consent could mean that we are unable to provide our services to you, and could unduly prevent us from legitimately providing our services to other clients subject to appropriate confidentiality protections; and
(ii) even after you have chosen to withdraw your consent, we may be able to continue to keep and process your personal information to the extent required or otherwise permitted by law, in particular:
(iii) to pursue our legitimate interests in a way that might reasonably be expected as part of running our business and which does not materially impact on your rights, freedoms or interests; and
(iv) in exercising and defending our legal rights and meeting our legal and regulatory obligations.
COMPLIANCE WITH AUSTRALIAN ASSISTANCE AND ACCESS LEGISLATION
The laws have changed here in Australia to compel companies to share data with Australian intelligence agencies and law enforcement, or build in data sharing mechanisms which may report directly to these agencies. While we endeavour to protect your data and our technology from vulnerabilities wherever possible, we can’t break the law, nor can we inform you when we’ve been issued with a notice under the new legislation.
By using our platform or website, you expressly release and indemnify us from any liability to you which arises from sharing data or building data sharing mechanisms (including ‘back-doors’ and vulnerabilities) into our technology at the direction of Australian Government and its agencies, including where those mechanisms are later exploited by a third party.
ENQUIRIES AND COMPLAINTS
If you have a question relating any matter raised in this privacy policy or wish to make a complaint, please contact us using the contact options outlined in Requesting and Accessing your personal information, but preferably in writing.
Please ensure that all written communication to us includes your full name, preferred contact details and as much information regarding your enquiry or complaint as possible.
We will ensure that all reasonable steps are taken to investigate your complaint promptly and will respond to you within a reasonable timeframe (generally within 30 days), in accordance with our legal obligations.
You also have the right to contact the Office of the Australian Information Commissioner on 1300 363 992 or via email at enquiries@oaic.gov.au.
HOW TO CONTACT US
If you have any queries, questions, concerns or wish to make a complaint regarding how we deal with your personal information please contact us:
Privacy Officer
Nu Allume Pty Ltd
Level 5, 14 Banfield Street, Chermside, Queensland, Australia, 4032
Telephone: 1300 306 109
Email: support @ nuallume . com
AMENDMENTS TO THIS PRIVACY POLICY
We are obligated to regularly review and update this policy. We therefore reserve the right to amend this Privacy Policy at any time. Should any significant amendments occur, notification will be provided on the website after the changes have been made. Your continued use after you receive the notification indicates your consent to be bound by the amended Privacy Policy.
For further information about privacy in general, please refer to the Office of the Australian Information Commissioner.
Alternatively, please contact our Privacy Officer using the details provided above.
Last amendment date: April 2025